Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Response Guarantee

  • Our client help and support crew is on duty 24/7 to reply to all your service needs. Each ticket you send to us shall be resolved within no more than 1 hour. If your problem calls for assistance from an administrator, we are going to forward the ticket to the technician on shift and will inform you that the issue is being taken care of.

  • Top quality support service

  • Expert Tech Help And Support Service

  • Our tech assist Dept is going to be on duty for you round–the–clock to to attend to all assistance demand tickets that you send to us. We offer technical help and support for all software applications that are pre–configured on your machine. These include our in–house created Online Control Panel, the chosen Operating System and the server admin panel (with respect to the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • An exhaustive and frequently updated article base is incorporated into our in–house built Online Control Panel. It includes quick tips on how to carry out all the regular site maintenance jobs. The Help section supplies extensive how–to tutorials and step by step video training. You can gain access to the Help zone by pressing the Help or Video buttons in the right side of each Control Panel section.