Technical Support Channels
A One–Hour Ticket Response Time Guarantee
Every single assistance request you send to us will be attended to within maximum 60 minutes. In case your ticket or e–mail needs further assistance from a system administrator, we will without delay forward it and leave a comment to let you know that your matter is being examined. If you take advantage of the Admin Services package, any of the server administration tasks included there will be executed at a time that is suitable for you.
A First–Rate Customer Care Service
- We will be online for you round–the–clock to answer any enquiries that you may have connected with our Online Control Panel or any of the apps that we have installed for your convenience on the server. In case you also require support handling server management procedures, take a look at our Admin Services package, which includes data backup hard drive space, OS updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and installation procedures.
An Intuitive Help Section
Every Linux dedicated servers hosting package is equipped with our charge–free Online Control Panel, which offers an exhaustive knowledge base and a selection of step–by–step video tutorials. Whenever you need assistance while working with the Online Control Panel, just push the Help or Videos buttons located in the upper right corner.