Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • The Help Center built into our Online Control Panel features a selection of help articles and regularly asked questions. Aimed towards fixing any common problem that you might chance upon, they are contributed by our support team of seasoned technicians.

  • Top quality support service
  • Tutorial Video Clips

  • For people who’d like to find out how to tackle a regularly experienced issue by watching a video lesson, we have added a compilation of video tutorials to our Online Control Panel. All the tutorial videos are brief and easy to grasp. They offer you visual presentations of various site management tasks.

  • Intuitive help center
  • A 1–Hour Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 help desk service and include a 1–hour ticket response guarantee. Our skillful support engineers will be available to you 24/7 and will solve any problem that you could possibly come across within maximum 60 minutes after the ticket submission. In most cases, a response will be given to you in less than 20 minutes.