In case you’ve got a site, a problem could always show up and it does not automatically have to be related to the hosting service. For instance, something might go wrong when you update a web application or some critical content could be edited or erased mistakenly. Irrespective of what the nature of the problem may be, you’ll need to contact the technical support staff and ask them to restore a backup or to help you troubleshoot the problem that you are having. How promptly they will do that will predetermine the length of time that your sites will be unreachable. For specific sites such as social networking sites or e-commerce portals, a lengthened unreachability can often mean losing clients and money. Because of this, it is rather important for you to use the services of a hosting company that provides not only a very good customer support service, but also a well-timed one.

One-Hour Response Guarantee in Hosting

Our guaranteed maximum response time for any support ticket that you submit or any email that you write is only sixty minutes, even in case you contact us during weekends and national holidays. Whatever the nature of your query or issue might be, we’ll help you out momentarily and will supply you with the required information to fix any problem with your sites. The actual reply time normally does not exceed fifteen-twenty minutes, which goes to say that you can just forget about waiting around for hours on end to get a problem resolved or what is even worse – waiting around one whole day only to get a response that more information is necessary while nothing’s solved. We will offer you assistance in a timely manner purely because we understand just how valuable time can be in the dynamic electronic space. The sixty-minute response time guarantee applies to any technical or billing question that you might have relating to our Linux hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we know precisely how critical it is to get timely support, we promise that you’ll never need to wait for more than 1 hour to get an answer to any support ticket that you submit via your semi-dedicated server Control Panel. In reality, you’ll seldom have to wait around for more than 20 to 30 minutes and this applies to any issue irrespective of its nature – technical, general or billing. Plus, our tech and customer support team is working around the clock, which is the reason why even in case you send a ticket during public holidays, you’ll always obtain a fast reply, which will include the answer to a query, the solution to a problem or the info needed to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you won't ever have to waste an entire day waiting for a response like you would with other web hosting providers.