Integrated Ticketing System in Hosting
With a hosting from our company, you will never need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any trouble ticket while you are browsing your files or changing various settings. The ticketing system is being strictly monitored 24x7 by our tech support staff members and the response time is no more than sixty minutes, but it seldom takes more than 20 minutes to obtain help. In stark contrast with some other companies, we do not charge more for using the ticketing system, so you can contact us as often as you like and ask for information in relation to any technical or billing problem. Furthermore, you can see a number of informative articles, which will help you resolve the most commonly confronted predicaments yourself.
Integrated Ticketing System in Semi-dedicated Hosting
We find it far more convenient to manage everything in one place, so we’ve incorporated a support ticket system into the in-house created Hepsia Control Panel, which is offered with each and every semi-dedicated server package. This will allow you to handle the communication with our customer support staff together with your semi-dedicated server, which suggests that you will not have to memorize an additional log-in name for another system. You’ll be able to submit a new ticket or to check the status of an old one with no more than several mouse clicks while you are browsing the files hosted in your account. You can also look through older tickets using an intelligent search filter or have a look at relevant help articles, which contain solutions to commonly met challenges. The inbuilt trouble ticket system is strictly monitored 24-7-365 with the maximum response time being just sixty minutes, so there will always be someone to help you out.