24/7 Customer Support in Hosting
We provide 24/7 customer, billing and technical support for our Linux hosting packages. Even if you are not our client yet and you have questions, we will help you promptly and give you the needed information, so as to give you the choice to make the best decision when you purchase a new web hosting account. We are available twenty-four seven, including weekends and holidays, and we offer numerous ways of communication to contact us - live chat, phone, e-mail messages and support tickets. For your benefit, we now have a couple of phone numbers internationally, so you're able to call the one which is closer to you. The max response time for your email messages and the tickets is one hour. The typical response time is no more than 15-20 min, so you can forget about waiting for several days to get support for some task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to receive timely assistance, particularly when your site is not functioning as it should be for some reason. All of our Linux semi-dedicated hosting packages include 24/7 customer and tech support, consequently if anything comes up, you're able to use plenty of ways to contact us - telephone line with a few local numbers worldwide, live chat, emails and tickets. The first two options are for billing, pre-sales and basic matters, which means that if you don't have an account yet, for example, you can receive more information regarding our solutions, or we can assist you with less difficult technical problems. The second two options are for solely tech issues or anything that is more time-consuming due to the fact that it is much easier to track the conversation between you and our support crew. The guaranteed max answer time for them is only 1 hour, the regular one - 15-20 min, so you won't have to wait for an entire day to get assistance like you may need to do with other providers.
24/7 Customer Support in VPS Hosting
Each and every virtual private server package that we offer includes 24/7 customer and tech support, therefore if you experience any issue with the pre-installed software on the machine or you have any pre-sales or general questions, you will be able to get in touch with us at any moment, even holidays and weekends. For your convenience, we offer different means of communication - phone support with a couple of local numbers globally, live chat, emails and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical issues as it will be easier to track what is going on. The maximum guaranteed reply time for all of the e-mail messages and tickets is one hour, however it rarely takes that long to get help. In case you acquire the Managed Services upgrade that we offer, our admins will also assist you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server plans that we provide come with 24/7 support via several means of communication and with a one-hour maximum reply time guarantee. In case you want to learn more about the packages or you have any kind of general or billing questions, you're able to phone one of the local numbers that we have globally or you can use our live chat service and talk with a live agent. For solely tech issues which need assistance from a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an e-mail message, since all these channels are more appropriate to track a certain matter. The reply time for them rarely is more than half an hour, therefore you can forget all about having to wait for a whole day so as to receive assistance. The support service is available for any kind of server-related matters, including the pre-installed software. In case you want support for third-party apps, you can consider acquiring the Managed Services upgrade that we supply with all the packages.